Voices of Trust: Our Clients Stories

Dive into the real-life experiences of those we’ve had the privilege to care for at Caring Shepherd. Our ‘Voices of Trust’ section is a collection of heartfelt testimonials from clients and their families, sharing their personal journeys and the impact of our services on their lives. These stories are a testament to the dedication, compassion, and excellence we bring to every care experience.

Client Testimonials

“My family has been very pleased with the care both of my parents received from Caring Shepherd. During very difficult times, each care aide from Caring Shepherd provided calm and thoughtful care for both my mother and father. Their duties ranged some light housekeeping and companionship all the way to complex personal care. All the women were polite, friendly, and very easy to have in our home. We would highly recommend Caring Shepherd, if you are ever in need of personal care for your loved ones."

—Caroline Falconer. March 2024

“Following surgery, I had Caring Shepherd provide support for me at home until I was able to look after myself. I was very impressed with the service I received. The caregivers were quietly efficient, helping me with showering and dressing very competently and discretely. They were gentle and supported me as much or as little as I requested. They also kept my home clean and tidy, doing whatever tasks I asked of them including meal preparation. They were reliable and arrived at the time agreed. Their care of me helped me to recover quickly and they were flexible with cutting the number of visits as my needs changed. If I ever need such help again, I would definitely turn to Caring Shepherd.”

—Lynette Brook. December 2023

“I’m glad that Caring Shepherd sent a caregiver like Pastor George to care for my husband who was suffering dementia. Pastor George looked after my husband with respect, compassion, patience, and competence as though he was caring for his own sick father. Because of him, my husband was able to live his last year comfortably at home with loving care instead of dying alone or with strangers in an institution. Caring Shepherd’s training of its caregivers is commendable.”

—Eleanor Laquian. November 2023

“Thanks again for the fabulous support your staff have provided. I know my father will miss them all but especially Gloria. They have all been so kind and caring. I also greatly appreciate your flexibility in adjusting to my father’s changing needs over the past few months, particularly when he was in and out of the hospital so frequently. We will definitely recommend you to anybody else we know who needs care for aging parents..”

—Mark Bullen. June 2023

“Caring Shepherd was recommended to me by a friend who had used them following a major surgery. I met with Digna before my surgery and found her to be very understanding, accommodating and flexible. As a result her caregivers were clear on what was needed and able to provide very appropriate and helpful care. They were kind, skilled and responsive. I would certainly not hesitate to call on them again should the need arise.”

—Louise Martinson. June 2023

“I was very impressed with the way Caring Shepherd met our needs in caring for my Dad living with Dementia in our home . Digna answers calls herself, met with us to assess our needs and assigned caring and qualified care aides. When extra needs arose, they were very accommodating and understanding, so that I could relax and know my Dad was being cared for and I could enjoy a much needed holiday.”

—Karin Barnes. March 2023

“My wife has had dementia for the past two years. A year ago she was not able to eat or to walk. As a result I looked at getting her settled into a long-term care facility. After a visit to a well-known care facility I concluded that my preference is to have my wife at home with me for as long as possible. As such, looking at on-line reviews of several home care companies, I decided to focus on Caring Shepherd Home Care Services Inc. I then called the Manager of Operations & Director, Digna Obar for information on her company. She was quick to answer my questions so I asked her to drop my house to determine if she could provide home care for my wife. She said yes and she arrived at my house with a caregiver to evaluate my wife’s condition. The caregiver started work the next day. It’s now being one year since a caregiver comes daily to work with my wife. The results are amazing. My wife can now walk (slowly) talk, eat, play simple games and smile (she’s happy again). Thank you very much Digna for a job well done by your caregivers. I give your company a five star rating.”

—James Ewanusiw. September 2022

“My husband and I were very grateful indeed for the care we received from Caring Shepherd. Digna and her team were flexible, efficient, and very caring indeed. We are recommending them to all friends who need home care or nursing.”

—Susanna Egan. June 2022

“Caring Shepherd has been a wonderful agency. Digna and her team of caregivers have been a strong asset and addition to my mother’s team of support. Caring Shepherd is a professional agency with high values of compassion, caring and strong work ethic to help seniors stay in their own homes with the best possible care. Digna, and all the staff, not only strive to reach their mission to serve, but go above and beyond to ensure each client’s needs are met and the best match of caregiver placement with each client is arranged. Thank you for all your support.”

—Theresa Whyte. March 2022

"In January 2022, we were in the process of helping a friend, who had suddenly developed serious mobility issues, move from Independent Living into an Assisted Living Facility. Unfortunately before the move could be completed, the facility in which he was living, went into Lock Down due to a Covid outbreak. We called a number of Care Services in Vancouver, as our friend was unable to walk or stand and was alone and without help. All of the Agencies that we contacted were more expensive than was Caring Shepherd and without the quality or flexibility of Service as assessed by our friend and ourselves. Over a period of almost two weeks care providers attended our friend for approximately 12 hours each day. Those from Caring Shepherd, as chosen by Digna, were each exceptional: knowledgeable, intuitive, skilled and self-motivated to complete whatever tasks were necessary to care for and comfort our friend. Digna and her staff worked diligently to secure the help necessary when it was needed, sometimes with little notice. I would have no reservations regarding a recommendation for Caring Shepherd Home Care Services. They are affordable, flexible and very dedicated. When facing the task of seeking care for a loved one, I would most certainly turn to Caring Shepherd above all others."

—Dayelle Gould. March 2022

“After dealing with Parkinson’s disease for five years I felt I needed help in the house with the cooking. At the suggestion of a friend, I contacted Caring Shepherd. I met with Digna and she brought me the most wonderful cook who comes every two to three weeks. Carmen makes soups, casseroles and muffins, enough to keep us going until the next time. She has been coming for nine months and I wouldn’t be without her. Thank you Caring Shepherd”

—Pat Rupper. August 2021

“I would highly recommend Caring Shepherd Home Care Services. The quality of care, and service, they give to my parents has been exceptional. Not only do they understand the unique needs of caring for the elderly in the home, but, their compassion and commitment are a unique part of what makes this team so special. Thanks to Digna, and her qualified caregivers, our family feels the relief of knowing that our parents are consistently well cared for. Providing great meals, personal care, housekeeping and assistance, on a daily basis, has allowed the family peace of mind and the very special knowledge that our parents are comfortable and content. We see this in our parents’ well being and in every visit. Thank you, Caring Shepherd.”

—Helen Paris-Thompson. August 2021

"Caring Shepherd was there for me at a moment’s notice after an unexpected accident put me out of action. A friend of a friend recommended Caring Shepherd. Digna attended me initially to fully assess my needs and assigned Mia to assist me with my recovery and this continued until Covid 19 interrupted our lives. I found the services provided by Caring Shepherd to be timely, thorough and reliable.."

—Annette Crocker. August 2021

“I’m very satisfied with Caring Shepherd’s service. They put together a service schedule for us on such short notice. Digna’s patience and understanding considering the unprecedented circumstances was commendable. Rosalene, the care aide scheduled to work with my mother, was very attentive and my mother got along very well with her. Thank you again for helping me and my mother in these challenging times. I would recommend Caring Shepherd’s service to anyone.”

—Damaris Kunzler. June 2021

“I am writing as the Power of Attorney for a dear friend, and the experience she has had with Digna, and her team. My friend moved to a high level assisted living facility in 2018, and as her mobility decreased she required additional assistance and support to remain in the facility. She contracted with Caring Shepherd. Digna and her team stepped up to the plate to provide support in many ways, including outings, banking, grocery shopping and many other supportive things. As my friend’s overall health deteriorated, Digna and her team filled in the gap for as long as possible, until a health crisis occurred. My friend is now in a long term care facility, and this team has provided support as best as possible during this Covid 19 crisis. I highly recommend Caring Shepherd and Digna for anyone who is seeking a well rounded support system for a vulnerable family member.”

—Morrie Steele, retired RPN, RN, BSN MS(N). January 2021

"Digna came to my attention a couple of years ago when my sister needed help to get the boxes emptied from a move to a senior complex. Over time she became invaluable as a helper who would take my sister for a drive, pick up items at a drugstore, give her companionship and as my sister’s health deteriorated and she ended up in hospital, a care giver from this group became a “touch stone” who aided her in the hospital. Digna herself, helped close out the senior complex items as she packed up and has taken things for my sister to the Care Centre where she is now located. Being 4 provinces away was a huge deterrent for me but Digna has stepped in to be my sister’s shoulder to lean on. Couldn’t have done without all the help she and her organization have given both my sister and I through this Covid 19 time."

—Jean Dykstra in Ontario. October 2020

“Digna and Caring Shepherd have always met our needs very well, often on short notice, for senior’s in home care including night attendance. Their staff have been consistently excellent and caring. I would recommend their services unequivocally.”

—Peter MacDonald. August 2020

“We had hired a previous company to care for my Mom, but due to some inconsistencies, and not quite the care we were expecting, we were looking for an alternate company. My brother came across “Caring Shepherd” in September 2019, and after an impressive discussion with the owner/operator Digna, it was evident they were the company to hire! We had them care for my Mom twice daily, every day. 2 hours in the morning and 1 hour every evening to get Mom up and going for the day, making/helping her with breakfast, dressing, bathing, compression stockings, and ensuring Mom took her medications. Evening visits included leg/foot massage, dressing for bed and helping her into bed. They were always willing to do additional tasks as needed (garbage removal, mail delivery, front desk mail pick up, etc.) ALL of the care providers were very personable, good and actually “visiting” with my Mom, providing EXCELLENT foot/leg massages every evening to help with her peripheral vascular disease – but also actually making Mom “feel good” before going to bed. Caring Shepherd also maintained a communication book daily, so we always knew what went on, and we could also provide communication/requests to the care providers through this communication book. Exceptional idea! Unfortunately Mom’s health declined, so she is now in a total care facility where she needs 24/7 care – but we most certainly would have continued with Caring Shepherd had circumstances allowed us to do so. THANK YOU Digna and ALL your staff for truly caring for your clients. Very much appreciated. ”

—Brenda Krawchuk. August 2020

"Digna and crew have been a wonderful help and support for me, they always have a pleasant and positive approach. Digna has worked especially hard to empty my mountain of boxes. She has driven me repeatedly for shopping and picking up medication. I would recommend their service to anyone"

—Heather McAlpine. July 2020

“We’d like to thank Caring Shepherd for the outstanding care they provided to our ninety-four year old mum. Mum was lucky enough to be fully lucid at ninety-four and she looked forward to her care-worker, Liezl’s, visits. These visits gave mum the support she needed to stay in her own home until her final two months. Liezl also accompanied mum on doctor and hospital visits enabling her to retain her independence. You provided wonderful care for a reasonable price on an on-call basis and mum was very grateful.”

—Jay Currie. July 2020

“My mother has had companion services with Caring Shepherd since the spring of 2018. Digna Obar was recommended to us from a neighbourhood friend and we have been so happy to have her help. She has lent wonderful support with light household duties, such as cleaning, cooking, laundry, grocery shopping and driving. She is a really positive, caring person who always seems to know what needs to be done, multi-tasks and uses her time efficiently, and is sensitive to the privacy and abilities of my mother who still lives independently. We look forward to continuing the help Digna and Caring Shepherd have provided. ”

—Melanie Boyle. September 2019

"Caring Shepherd has provided me with first class home care and companionship services for my husband who has Parkinson’s Disease. Digna and her team, who have worked with me for approximately 18 months to 2 years, are competent, dependable, trustworthy and consistently professional. I highly recommend Caring Shepherd Home Care Services."

—Ann Rice. June 2019

“Since the beginning of the year, with regards to my mom and her well-being, my mind has been completely at ease. This is due, 100%, to the care that she receives from the company Caring Shepherd. From the very first meeting between my mom and the caregiver, I could see right away the professionalism, compassion and dedication. I observed my mom feeling very trusting, and therefore, relaxed. Maintaining dignity when having to abdicate things that one once was able to do on his/her own, is paramount and I have to say, that is due to the help that she receives from Caring Shepherd. My mom is always treated with kindness and respect. Her comfort, care and concerns are always of the utmost importance whenever she is being looked after by her caregiver. Her laundry, grocery shopping, meal prep, light housekeeping and personal hygiene are done in top quality manner and effortlessly. My mom has mobility issues and she is hard of hearing. I am warmed by the excellent communication, sense of humour and patience that consistently occurs whenever the Caring Shepherd caregiver is there. As I said at the beginning, my mind is at peace when I think about my mom. When people ask me how my mom is doing, I am so grateful that I know she has the absolute best of care. She, as well, is so very thankful, and appreciative. We feel so very lucky and blessed to have found this helpful for her.”

—Geri Flak. July 2019

“Caring Shepherd provided me with a cleaning lady who came twice a month for about one year. She was a young person finishing off her nursing training in Vancouver. I was very pleased with the quality of her work and was confident enough for her to have access to my house when I was not around. I was pleased that I had the same person most of the time apart from one month when she returned to the Philippines for a holiday. In particular, I appreciated that Digna was a delight to deal with and always available to contact and that all the invoices were handled expeditiously. I shall not hesitate to use Caring Shepherd again or to recommend them.. ”

—Rohays Reid. July 2019

"It’s a wonderful feeling to know if, for whatever reason, you need help at home to keep you at your home you can call on Caring Shepherd to match your needs with well trained compassionate workers and companions. I have been very pleased and consider myself blessed to have the excellent services offered by Caring Shepherd."

—Jean Watt. August 2019

Compassionate Care, Every Step of the Way

Voices of Trust: Our Clients Stories

Client Testimonials

Further Information

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